Haley Seale with Meals on Wheels North Central Texas gave us a training session for Meals on Wheels at our meeting on May 14th.
There are been a few tweaks to standard operating procedures with Meals On Wheels over the years, and Haley's training helped bring us up to date on the various procedures - especially when it comes to leaving a meal or not. 
Let me know if you'd like to hear a recording of her presentation and I'll send you the audio file or a link to it.